GoAhead is provided by GoAhead (Nova Viae), Leyweg 813, 2541 SN Den Haag, Nederland, Chamber of Commerce no. 66898064 and is part of Nova Viae. Reach us at support@goaheadapp.online or through support in the app.

support@goaheadapp.online is also our single point of contact for users and for authorities under the Digital Services Act. You can write to us in Dutch or English.

GoAhead is an online marketplace. We connect you with independent local businesses (providers) and handle payment, messaging and aftercare.

You must be at least 16 to have an account and at least 18 to pay or to order alcohol.

Give accurate details and keep your sign-in private. You are responsible for activity on your account. We recommend two-step verification under Account → Security.

You can close your account at any time under Account → Your data.

When you order or book, your contract for the product or service is with the provider. Every listing shows who sells it. The provider is responsible for delivery, quality and performance.

GoAhead (Nova Viae) is not a party to that contract. We act as an intermediary and collect payment on the provider's behalf. Once you have paid through GoAhead, your payment obligation to the provider is fulfilled.

Providers on GoAhead are businesses or independent professionals. They have declared to GoAhead that they act as traders. That is why you have your statutory consumer rights against the provider.

This is how responsibilities are split: the provider is responsible for the offer, the price, delivery, quality, the right of withdrawal and the legal guarantee. GoAhead is responsible for the platform, collecting and refunding payments on the provider's behalf, and the service fee. Your use of the platform and the service fee are covered by your contract with GoAhead.

All prices are in euro and include VAT. Before you pay you see the total, including any delivery cost, deposit and service fee.

GoAhead charges a service fee of 2% of the order, capped at EUR 1.50. It pays for payment processing, customer support and aftercare. You see the exact amount before paying.

The provider cannot set or change GoAhead service charges. The provider’s cancellation or no-show rules do not alter them. Where statutory refund rights apply, all legally refundable amounts, including applicable service charges, will be returned.

Payments are processed by Stripe. GoAhead never sees or stores full card details.

If you buy as a consumer from a provider, you usually have 14 days to change your mind. You do not need to give a reason. For products the period starts the day after receipt, for services the day after booking.

There is no right of withdrawal for: (a) meals and other goods that spoil or expire quickly, such as fresh food; (b) catering or leisure services, such as a reservation or event, that take place on a specific date or in a specific period; (c) services fully performed, if you asked in advance and expressly for them to start within the withdrawal period and acknowledged that you then lose your right of withdrawal; (d) products made to your specifications; (e) sealed goods unsuitable for return for hygiene reasons once unsealed.

A service only starts within the withdrawal period if you expressly ask for that in advance. If you then withdraw, you pay a proportionate amount for what was already done. If you did not ask for an early start yourself, you pay nothing for what was already done.

Withdraw through the order or booking in the app (Help), by email to support@goaheadapp.online or with the model form in section 18. Any other clear statement also works.

You get all payments back, including standard delivery costs, within 14 days of your withdrawal through the same payment method. For products the refund may wait until the provider has the product back or you have shown that you sent it back. Return the product within 14 days of withdrawing. Unless the provider's listing says otherwise, you pay the cost of returning it.

Each provider shows its cancellation policy before you book, including any deposit and no-show charge. That policy is part of your contract with the provider, within the limits of the law. Such terms concern the provider’s products or services only and give the provider no control over GoAhead platform fees.

If the provider cancels, you get a full refund.

If you withdraw within the withdrawal period (section 5), the provider may not charge a cancellation fee.

Delivery and pickup times are the provider's estimates. Check your order on arrival and report problems through the app as soon as possible.

For alcohol and other age-restricted goods, the provider or courier may ask for ID and refuse delivery if you are under 18.

If something is not right, report it through Help on your order or booking. Your complaint goes to the provider; GoAhead follows it and helps mediate.

The provider must deliver what was agreed (legal conformity). If the provider does not resolve it, GoAhead can process a refund on the provider's behalf.

Complaints about GoAhead itself go to support or support@goaheadapp.online. We respond within 14 days.

In a group order the organiser pays for the whole order. Participants only add items; the organiser can remove items until checkout.

The planner reminds you of recurring orders or bookings. A reminder is not an order: a contract exists only after you confirm and pay.

A review labelled "verified" comes from someone who completed a paid order or booking with that provider through GoAhead. We do not accept other reviews.

Reviews must be honest and about your own experience. We remove paid, fake or abusive reviews. Providers can reply publicly.

We show positive and negative reviews. We never remove a review because it is negative. Providers cannot pay for reviews or for a better rating.

Search results are ordered mainly by, in this order: relevance to your search, distance or delivery to your address, availability, the provider's ratings and reliability, and profile completeness.

Providers cannot currently pay for a higher position. If we offer paid placement in future, it will be clearly labelled "sponsored".

Nothing may be offered or posted on GoAhead that is illegal, misleading, discriminatory, violent or infringing, or that puts others at risk.

If you see something wrong, use "Report" on the provider page or email support@goaheadapp.online. Say why you think it is not allowed, where exactly it is (for example the link) and your name and email address, and confirm that your report is accurate and complete in good faith.

A member of the GoAhead team reviews every report. We tell you what we decided and why. Possible measures are: removing or hiding a listing or review, temporarily restricting a provider or account, or closing the account. Anyone affected by a measure is told the reason and can object through support.

Some features use AI, for example to help you describe an order or a question. You always see when you are dealing with AI. AI can make mistakes, so check anything important.

The provider is liable for its products and services. GoAhead is liable for operating the platform and the payment properly.

Nothing in these terms limits your statutory consumer rights or any liability that cannot be limited by law.

In case of abuse, fraud or repeated breaches of these terms we may restrict or close your account. We tell you why, unless the law prevents it, and you can object.

We may change these terms. We announce material changes at least 30 days ahead in the app or by email. If you disagree, you can close your account before the change takes effect.

Dutch law governs these terms. If you live in another country, you keep the protection of that country's mandatory consumer law.

Please contact support first. If we cannot resolve it, you may go to the competent court in the Netherlands or where you live.

Only complete this form if you want to withdraw from the contract. Send it to support@goaheadapp.online.

To: GoAhead (Nova Viae), Leyweg 813, 2541 SN Den Haag, Nederland, Chamber of Commerce no. 66898064, on behalf of the provider, support@goaheadapp.online.

I hereby give notice that I withdraw from my contract for the sale of the following goods / the provision of the following service: [product or service, provider and order or booking number].

Ordered on / received on: [date]. Name: [name]. Address: [address]. Signature (only if this form is on paper). Date: [date].